We reviewed Amazon Skill user reviews to understand usability and design requirements for designing health-supporting conversational agents. The paper will be presented at EAI Pervasive Health 2020 in May (if it’s not cancelled due to COVID-19).
JY. Shin, J. Huh-Yoo, Designing Everyday Conversational Agents for Managing Health and Wellness: A Study of Alexa Skills Review, in: EAI Pervasive Health, 2020. In Press