We reviewed Amazon Skill user reviews to understand usability and design requirements for designing health-supporting conversational agents. The paper will be published at EAI Pervasive Health 2020. Here’s a link to the paper–due to COVID-19, the conference has been postponed, and the organizers allowed us to publish our camera ready version without the copyright block added.
JY. Shin, J. Huh-Yoo, Designing Everyday Conversational Agents for Managing Health and Wellness: A Study of Alexa Skills Review, in: EAI Pervasive Health, 2020. In Press